Items dispatched by pretaportobello are sent using UK Royal Mail, and may require a signature on delivery.
Christmas Delivery & Returns
We've extended our Returns Policy for Christmas 2015. Orders placed from 26th November 2015 can be returned up until 21st January 2015 and are subject to our returns policy.
Make sure you don't miss the last posting dates before Christmas. Please note, the dates below are for pretaportobello items. For orders dispatched by MarketSpace sellers, you will need to check the individual seller's delivery information for their specific posting dates.
Last Order Dates for the UK:
Friday 18th December - standard delivery
Wednesday 23rd December - next day delivery
Last Order Dates for Europe:
Monday 7th December for Eastern Europe
Monday 14th December for Western Europe
Last Order Dates for Rest of World:
Friday 4th December for Australia, Africa, Caribbean, Central & South America, Middle East
Tuesday 15th December for USA and Canada
For the UK
Saver delivery £3.25 (2-5 working days)
Guaranteed next working day £6.00 (for orders placed before 2pm)
pretaportobello orders over £50 qualify for FREE UK saver delivery. International orders over £100 qualify for FREE International Delivery. If you spend £50 or over with the same
MarketSpace seller, you will also qualify for FREE UK delivery with that seller.
Haven't made the 2pm same-day dispatch cut-off point? Call us on 023 455348 and we will still try to process your order that day.
Standard: up to 3-5 working days £8.00
For USA and the rest of the world
Standard: up to 5-10 working days £12.00
Returns and Exchanges
If you are not satisfied with your purchase, return it within 21 days of receipt for a refund for the item, less the original delivery charge. All returns must be in their original condition with the pret a portobello tag in tact, and complete with all original packaging. Refunds cannot be given for pierced earrings, beauty products underwear or hosiery (unless it has not been opened).
The cost of returns is the responsibility of the customer, however pretaportobello offers free UK exchanges for customers wishing to exchange an item for a different size or colour, subject to stock availability.
See our Delivery and Returns Policy
for full details.